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| - Now remember that I will always review based on the type of place I am at.
Cuisine = 5 stars!!
I had Spinach dip and a delicious burger. My companions had very delicious meals as well, even the person who received the wrong meal. Now I will admit that In the dark restaurant, and her being starving due to the late dinner, my young guest did eat her entire meal before realizing it was the incorrect item. She also stated that it was delicious. It was, however the wrong food and there were multiple incorrect delivered items during the course of the meal.
Service = 3 stars.
Our server, although nice, was not very attentive. When we asked her for specific items such as refills or warm towels because 2 of our people had ribs, we were greeted with a smile and a yes but a look that made us feel that this was a foreign concept.
Experience = 2 stars
Now let me explain this. It was not a terrible experience. However, when at a place such as Hillstone and paying the prices that go with them, I expect better. We were delivered $30 in drinks we didn't order and sent them back. At the end of the meal, we were charged with them and had to make the correction. I feel this should have been resolved far prior to me seeing the bill, especially knowing they had been entered incorrectly. We told our server about the situation, and a good server should review their bill before delivering it to the table.
#2 was the incorrect meal. One of the main issues was the meal brought was 130% of the cost of the meal ordered. I give my table some blame for not realizing they were eating the wrong thing, but it should not have been a situation. In the end, the server offered to charge us for the meal ordered, but then wound up not being able to do that. They comped an appetizer to help, but that was on anther person's tab.
All in all, I will give them another shot someday.....maybe. But with the Phoenix food market being what it is, It is not a high priority.
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