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| - Part of me feels like writing a review for something like a hospital is rather trivial, but due to the fact that this is in regard to health and patient care, I feel it's advantageous. I have a neurological disease that I finally decided to come to Mayo for. Supposedly the best of best in AZ... After a few months of random treatment options, my doctor decided that surgery was the only alternative I had. I have a rather exceptional insurance provider, so when nobody ever asked me for a co-pay at ANY of my 10 plus appointments, I assumed that my insurance covered the visit co-pays, and I would just have to pay partial for the treatments prior to surgery. This is the reason I am aggravated with Mayo. You go on with your life, for weeks and weeks after your appointments, thinking that everything was covered, when out of the blue, you receive 10 pages or so of very hard to understand invoices.
It was like trying to solve a Rubicks cube... Nobody from Mayo ever informed me at any of my appointments of what my cost would be. I knew something seemed off when no one ever asked for a $40 co-pay like usual, but I figured that since it was a hospital and not a private practice, that my insurance just covered Mayo and that was it. Wrong! My doctor just kept on suggesting different treatment options when the one prior didn't work, as if money grows on trees and I just have an endless supply of money to spend on random treatments until I find one that works! Now to the surgery... A whole other issue... My doctor implanted a device inside my body and I had some time to decide if it was working and wanted to have the second surgery to fully implant it. I decided I wanted to remove it because it made zero difference in my symptoms. When I came in for the removal surgery, my doctor walks in and goes, "So whats the deal, I am getting mixed signals on what you want to do?" No "hi, how are you, how are you feeling, what's going on with your symptoms", NOTHING. So rude. This doctor was rather mad at me for deciding not to keep the device, instead of being encouraging and telling me not to worry and that we would work on finding another treatment and doing whatever it takes, I received a snotty attitude at 5 am, before going under and having a doctor cut me open... After my surgery, no one ever called me to make a post-op appointment to see the doctor or one to explore what else we could do, and honestly I don't see any intent or initiative for this doctor to even keep me as a patient. I am beyond devastated and hurt. I 100% know that Mayo physicians are only in it for the money and not the actual care and remission of the patient. Here I am weeks later and in the same position I was pre-Mayo. I was basically dumped by by doctor because I didn't keep their stupid device in my body.
To anyone reading this with a non-curable disease, do your homework and contact your insurance company yourself before you start receiving treatment. It may be a pain in the ass, but in the long run, it will be worth it. Do your research on your physician too. I figured that because it was Mayo, that I was in great care an didn't need to do so. I was so wrong.
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