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  • I have had three horrific experiences with this store. The first time was 3 years ago-rude SA that refused to help with a mens wallet that I had just purchased and after 3 weeks, mysteriously started to wrinkle. It's funny BC the store in Tucson was willing to help out and sent it in for repair and ended up giving us a brand new replacement wallet. The second time I had an issue was 4 weeks ago. I brought in my Delightful to have the handle hot stamped with my initials. I wanted it in a specific location and noted this to the SA. Directions weren't followed and it was hot stamped in the wrong location. Another SA helped me out when I picked up the bag. When I told her the mistake she immediately apologized and offered to send it in for a free repair. I wish I knew her name because she has always been really sweet and helpful. So thank you lady with the short blonde hair that is about 40. It was annoying to have my bag gone for 2 weeks but I didn't dwell. I went back today, and of course the handle, being brand new, doesn't match the rest of the trim on the bag. Not a big deal, I understood this would happen. So this time Larissa Huebner (manager) helped me out. I described the initial hot stamping incident and how they had messed up the first time. I even put the bag on my shoulder to show her exactly where I wanted the hot stamp to be. When I took it off she placed a tag around the location to mark it. Apparently she placed it in the wrong location BC when I received the bag it was AGAIN in the wrong location. How in the world did they happen to make the same mistake twice? Instead of apologizing, Larissa's first words were something to the effect of "that's where you told me you wanted it." HELLO?! I think I know where I wanted it, and I definitely showed her while the damn bag was on my shoulder. She continued to assert that I gave her the okay to put the hot stamp there. No, lady. If I wanted it there I would not have gotten it repaired in the first place. So people, please be warned that the manager has issues with how to treat a customer and owning up to her mistakes. Instead of owning up to a blatant mistake she will try to redirect the blame onto you. Since I'm talking about hot stamping I should also mention that the hot stamp on my Neverfull is horrifically crooked but I never complained. For a store with such a high reputation one would think they could expect to receive quality workmanship. I may just post pictures to prove their shoddy work. Also, I spoke with someone who does not work for the store but has very close ties to the store who attests to the fact that Larissa H. and the rest of the girls that work at this LV location are always on massive power trips and would rather a customer leave upset and unhappy than feel their "power" has been treaded on.
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