Total and Complete Rip-off!!! They'll check you in and direct you to your car. You return car and drop keys. Your estimate is on initial receipt. The total bill on my credit card was $60 higher than the guestimate and this was for a 7 hour rental. I am at a loss as to what they added...I took out complete coverage. They kept insisting to look at piece of paper saying they will charge $25 cleaning...I left it cleaner than when I got it. I wrote a complaint through the Avis web-site, but am not optimistic on resolution. Avis joins Budget for 2 companies not to rent from.