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| - Ridiculous.
I found them on Craigslist with an ad saying security doors for $188. Awesome deal. I check out their website. It says you can select from the Star Series doors for the $188 price.
I called in the second to last week of March to make an appointment for a quote. Earliest they said they had available was April 4th. Make the appointment for 3PM.
The Friday before the appointment, someone calls from their number, but doesn't leave a message and hangs up before I can answer it. I can only assume that they were either calling to confirm the appointment or change the time. Pretty sure it was the latter.
Monday rolls around. No phone calls. Have a family at the house at 2:30. There is already a business card on the door that says "Doc" was there and the appointment was at 2-3. No other details left on the card. So I call the company. They said our appointment was 2-3. I said I was told 3, but why didn't someone call me? We could've gotten there. Was never given the opportunity. So I asked her if he measured. She asked if he left a quote on the card, I told her no. She said if he was there, then he measured. Okay. Great, so how much. She said she would have him call me.
Monday ends, no call. Tuesday at 4:30, I call them back, tell them he still hasn't called. He just left for the day, so they can't help me. Why don't you keep your quote on file then? Anyway, she was nice about it and told me he would definitely call the next day. 4:30 rolls around on Wednesday and he still hasn't called so I call. She (I think it was a different girl because she was rude from the get go) puts me on hold. The call hangs up on me so I am now frustrated and call again. She immediately asks if I can hold, I told her I was hung up on last time I was holding. She holds me anyway without a word.She finally comes back with a massive attitude (granted I was grumpy at this point, but not rude yet). Told me the quote was around $864. I asked her for the breakdown. She said we needed two parts (threshold and something else that I can't remember for the life of me). Those two things were $90 something and $60 something. I asked how $188 + 90 + 60 = $864??? She then tells me that we chose the Dakota door. I said yes, it was on the list of $188 doors. She said no, only a basic, not really security door is $188. Oh really, because that's not what the ad says. She mentions the asterisk. I clearly remember researching that asterisk. i was careful to only chose a door from that series. But she's now telling me the door that is $188 is not really a security door. False advertising (will be reporting for that because I have wasted so much time and effort at this point. Perhaps if she was not so rude, I wouldn't.). I told her we would be going elsewhere then because I didn't appreciate the run around and felt they couldn't be trusted at this point. She told me great, go ahead. I then told her to have a nice life. I had had enough at that point of her attitude so I stooped to her level.
So the old adage stands here. If something looks too good to be true - it is.
PS, here are some screen shots showing their "deal". When originally looked earlier this year, the add was slightly different and they were not as separated as they are now. Either way though, it still says Star Series, and list the Star Series doors.
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