I'm very loyal to the stores I shop at so even though I was switching simply from one Harris teeter to another when I moved from pineville to south end I was hesitant about leaving my old primary grocery store. However I have to say this Harris teeter has gone above and beyond. I had an incident when I first moved to the area when I was on my way home I had forgotten to get something I needed, long story short I was given bad information but management went above and beyond to fix the issue I had. The biggest thing that stood out to me is that I didn't ask for anything to be resolved however they made it clear the level of responsibility they were taking for it which was much more than I expected or even needed. The manager made it very clear that she wanted to make sure I was well taken care of and that all my needs were met. I wish I had caught her name as it was honestly one of the best customer service experiences I have ever had.
Since then I have had multiple stellar moments with the staff in this store. Everyone is friendly and seems to enjoy working there.
They have an amazing selection of items I would only ask for a little broader range of vegetarian/vegan options although they do ok. Parking is a BEAST of an issue! Take your time when trying to come here because the lot is shared with more stores than some small malls have space for.