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  • I placed an order over the phone from Florida for a delivery to my elderly mother on her 85th birthday. I asked it to be a custom basket because of her age she is very particular and the girl I spoke to was very helpful and helped me build a basket according to my budget which was just over $100. I was very specific about the items included. She took note of the things even the brands that they had available that would suit our needs. The basket was delivered and fairly timely manner on the day requested and I loved seeing real-time map of the delivery coming to her house. The problem was that the items in the basket did not match what I ordered. I received only one bottle out of two that I requested they put in things like jellybeans two packages salt water taffy and another chewy item that I didn't even mention and does not work for an elderly person obviously. They did not include the cookies that I wanted and they got the wrong cheese. The type of basket packaging was also not what I requested : Basically it was an incorrect order. After sending a picture and speaking to a customer service agent I was told I would be called by end of day that did not occur and I received a call back today a voicemail stating that they would be sending over the missing bottle. I'm not satisfied with that solution I would like the items I ordered unfortunately it is now in the hands of a manager that needs to approve what should be an obvious correction. I am very disappointed and frustrated as I'd hoped I found a solution to gifts for my long-distance family.
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