I came in knowing exactly what I wanted (a toasty warm base layer in a girly cut but not a girly colour) and found what I was looking for right away. Being a newb to running gear, I wandered the store (clean, bright, organized) a bit to make sure it was the Very Best Thing. There were two folks working who were both, by all appearances, very busy helping someone on the phone. That's fine. I found what I needed and got out, but I can't really speak to the customer service in this little review.