Went to Dollar rent a car with a reservation was misled about what kind of car i was getting. At the counter i was shown the cars i would pick from. Once I got down the stairs the car that they try to give me was much different than the car they showed me up on top. After going up and down multiple times. I talked to a manager. They did nothing I finally just got a refund. Management wanted to do nothing but just refund my money and did nothing to help me with customer service. I was misled I felt like this was a bait and switch. Only to try to get me to spend more money on needless upgrades