| rev:text
| - So, what everyone else says about PH is true.
We got out of our car to check in, and the bell hop guy came over and told us we would take our bags and they would deliver it to our rooms after we called the number on the ticket. Well, there were 4 of us staying in 2 different rooms, so we told him we wanted 2 tickets since we wouldn't be going to the same room. He told us "it's okay, you only need one ticket and we will deliver it to both rooms". More on this later.
Check-in line is friggen insane. We got there around 1pm and stood in line for about an hour to get to the front.. only to have the guy tell us we were early cause check-in time was 3pm, so we could either come back later or pay $25USD to check in early. So of course we paid.
Well, we got our rooms, and naturally, we're in the South Tower while the other two were in the North Tower. So whatever, we proceeded to go to our rooms and meet up later. So we got to our rooms and called the baggage people. Lady was rude as hell on the phone, I explained to her that the bags need to go to 2 different rooms but proceeded to cut me off and tell me that all I needed to do was to tell the bell hop when he comes up. The bell hop came and was the RUDEST PERSON EVER. I explained to him he needed to drop off the other bag at another hotel and he kept telling me he's too busy to take it over and that either I had to take it to them or they had to come to me to pick it up. HELL NO. We went back and forth with me saying, this is what the guy downstairs did, he would not give me two tickets, and he and the lady on the phone both told me that this is what was to be done for me. He really did not want to go, and kept standing there and telling me no. Wth kind of service is this? I was getting really irritated. Finally, after about 4-5 minutes of talking to his db, he finally, but reluctantly went. UGH.
The next thing about poor service in this place is the valet. Why is this always full? When it's not full, it takes like 20-30 minutes for them to retrieve the car. And once it is full, we have to self park which is a million miles away from the hotel lobby. You basically have to walk through the entire mall to get to the hotel elevators. Pain.
The decor and stuff in this place is run down too, like everyone said - they didn't do much in terms of renos. The bathroom faucet is a genie's lamp. The hallways are dirty, with black smudge marks on the walls. The elevator doors are scratched up and banged up. The bedding and stuff is clean though, so that's a plus. I didn't get to check out the pool and stuff, so I cannot comment on that.
There are better places to stay in LV, so I definitely don't recommend staying here..
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