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  • My wife and I made an order yesterday on 4/20. In order to beat the crowd, we called ahead so we would just have to show up and pay, unfortunately, that's not how it worked out. (Despite waiting on hold for 10 min, making a very clear and concise order, and having the correct order repeated back to us.) Here is my advise to this location on things they need to clearly improve on: 1.) If there's a holiday or otherwise a day in which you know you will be slammed, please make sure to have your strongest cashiers scheduled to work. 2.) If you do in fact have a weak cashier, it might not be a good idea to have the other cashier hold his line as well to help the slow one. It only holds up both lines. See how that works? 3.) If you're going to have 2 lines (one for call ahead orders) make sure your cashier pays attention, and makes sure there is no one there for pick up so that the regular line doesn't think pick up customers are cutting the line. 4.) If YOU mess up on an order because your employees are not prepared/ trained correctly, don't catch an attitude with your customers, especially regulars. You actually need customers in order to stay in business. and finally 5.) Get a better night manager,the one you have panics under the slightest pressure and then your other staff reflect that. I know it's just a wing place, but you can do much much better.
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