| rev:text
| - This is a weird review, because St. Francis is one of our favorite restaurants. We're "regulars" there -- but, after last night's experience (one-star) we are going to be taking a break for quite some time. We've been there regularly over the last three years, and recommend the restaurant to friends and out-of-owners. The atmosphere is nice and the people have always been very caring and thoughtful. I have a terrible allergy, and they (with one exception) have always kept my meals free of my problem foods.
Last night was a disaster, however. We went for the Happy Hour, which I see gets good reviews here on Yelp. The problem is that their Happy Hour menu is integrated into the standard menu, in a way that perhaps the person who designed it understands, but not necessarily the casual reader. We came in, saw a giant blurb on the menu that said "Happy Hour -- Cocktails $5" and selected a couple of cocktails when the initially attentive waitress came up to the table.
Later, however, that waitress proved completely inattentive, concerned solely with another large table nearby. We must have called out to this woman a half-dozen times, trying to get her attention, without success. Over and over again, we'd call to her when she was just three feet away taking care of the large table, and she would keep her back to us. (We're normally very easy-care customers -- we just wanted to check on ingredients for one dish, due to allergies.)
When the bill came, the $5 cocktails proved to be $12 each! It was a shocker, to say the least. I asked the waitress, who we did see again at time for our bill, to please correct the charge and she said that the menu is "quite clear" about cocktails, and these were not included in the Happy Hour. I looked over the menu, and saw her point -- but it was sure confusing. There's a tiny mark next to certain drinks. There's no explanation of what that mark means (we assumed it was just a "Bartender's Favorite" kind of notation), but evidently only certain drinks are included in the discount, and not the ones we ordered.
Personally, I'd say that when customers come in and order a Happy Hour food special, and the cocktails they order are NOT on the HH menu, the wait staff needs to clarify the pricing in advance. If you're going to print a menu with this kind of confusing detail on it, you'll need to ensure that waiters are not going to be confrontational when someone expresses a miscommunication has occurred. This gal wasn't nasty, but she made us feel like we were real dummies because we didn't read their wacky menu correctly.
In this case, two regulars (who have always loved this place) will now avoid St. Francis and hopefully find when we next visit that we don't sit in her section, and that the Happy Hour menu is clear, or that management will at least "get" that not everyone understands their hieroglyphics and what it means about the price of your food.
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