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  • 13 Years a customer no longer. I had this company on my rental property for 13 years and had a lot of respect for them based on service and interactions years back. Today I called into their offices to update billing card and ask for a one time service at another property I own. After patiently talking to 4 different people and repeating everything from the card number twice, to explaining my service request several different times, it started to be clear that they are a really big company and will be just fine without me. It might not be fair to judge a company on one interaction, but after talking with 4 people, and having each one of them start the call without any information from the other employee that transferred the call it is clear they have some weird internal issues. For clarity this rating is not an issue with the bug service tech. Basically the sales and support people you call don't talk to each other and dump your call on the next one, very poor, sloppy, lacking all attention to customer support. My advice-- find a smaller company where they care about you.
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