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  • My husband and daughter tried out this place and said that it was great. The shave ice & the customer service. We came down as a family on a weekend to get some shave ice. I put my order in with a guy with glasses. I ordered a single scoop of ice cream on a cone, a child shave ice - strawberry, and a dole whip. I reiterated that my daughter only wanted strawberry flavoring and nothing else. After we ordered two big parties walked in to get shave ice too. They gave me my sons ice cream order after a minute or so. And he told us that we had two people in front of us before my daughters shave ice was ready. Well we were skipped by 8 orders or so. They served the parties that ordered after I did. The employee was trying to give my daughter a shave ice that we didn't even order which was for the second party that ordered. I had to tell him what I ordered again after waiting more than 20 minutes. They gave me my dole whip order and the guy calls me up to the order window to ask me to pay again for my order again! I was explained to HIM that I had already paid for my orders. He never gave anyone a receipt, he had to look through the transactions to find my order. Then he says, "Sorry about that and the wait. We're busy." While I'm walking away from the window the other employee (a girl) tells him you need to print out the receipts so you don't mess up anyone's orders! My husband is disappointed with the service today. He's been raving about this place to me, our family & friends. I wouldn't have cared if he skipped us a couple times but to skip us and forget our order, and ask me to pay again?! I was close to asking not for a refund and walking out of there. We will probably come back one of these days if we're ever at Meadows Mall again. But hopefully we'll have better service.
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