Yesterday was my first time going to Main Event. I've always wanted to go because it sounds like endless fun! Before I went, I checked reviews (as I always do) and read 0 positive comments. They were all negative, stating things like "I will never go back" and "I would never advise my friends to go there". I thought they probably just had a bad night, so my boyfriend and I decided to go anyway. And I will never go back ever again. We started with bowling and it took about 30 minutes just to get started. They have touch screens where you begin the game and it's so complicated if you're a first time user. We had to walk to front desk 3 times before someone would actually come over and help us. They moved us lanes 3 different times until they finally put us on one that actually worked. Each lane has tables and the ones at our lane were filled with food leftovers from the previous bowlers. You'd think they'd come and clean it up, but they never did! Even after we asked twice! We even threw some of the leftovers away ourselves just so we could have room on the table to set our stuff down! We asked for a server so we could at least order some drinks, and that took another 15 minutes. They have a laser tag arena and I asked one of the employees if it was open and he replied with "I don't know". Seriously? Don't you work there? It was unbelievable. The worst customer service I've ever experienced. It's such a shame because it's a very nice place and anyone who has never been is excited to go. But it was a huge let down.