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  • RATS IN THE ROOM! My fiancĂ© and I woke up 2AM to a sound in our room. As we turned on the light, we saw a RAT on the small table in the room. We screamed and the rat ran under the bed. I immediately went to the night manager. The Night Manager seems uncaring and calm which had me worried that this was a 'regular occurrence'. I was ready to leave ASAP but at this point it was around 2:30 AM and had nowhere to go. The night manager offered to change our room and we did as we had no choice. We had to move ALL ours stuff into the other room. They put us in a extremely filthy room and we could not sleep the entire night fearing any more 'visitors'. When the sun came out, we left early and never looked back. We spend the rest of our vacation instead of visiting Toronto doing laundry (as our suitcase was opened) and being extremely upset from that night and lack of sleep. I had to keep on calling and calling and calling for a resolution. At first he offered one night free (as we stayed three nights) then I said that was not the point. Then they offered me 50% off. Again, I said that was not the point but they refunded me the money anyways. I made a call to the hotel customer service line directly and all I got after countless phone calls was their 'apologies'. This place needs to be checked to make sure it is sanitary and clean. IF YOU VALUE YOUR HEALTH DO NOT STAY HERE!
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