I don't get why Ice 'n Cake don't have higher ratings. There were a lot of people lining up in front of us but the staff operated efficiently so we were able to get our gelato fairly quickly. I didn't encounter any rudeness while I was there - the attitude that I got from the staff was very transactional - not super friendly but definitely not rude. They did their job well. Gelato was great, and they had outdoor seating! I got the salted caramel and it was delicious!