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| - LIVING PARASITE IN OUR FOOD - Manager did not care! - PICS INCLUDED
I signed up to yelp just so I could write this single review about Donovan's chop house in Phoenix AZ.
My fiancée and I went out for a night of celebrating.
A $250 meal is not uncommon for us, but usually with that type of price tag comes a certain level of service. Not at Donovan's Chop house in Phoenix.
It started when my fiancée finished her oysters and noticed that something was in the oyster shell that she just ate from.
"Is that moving?" she said?
"yes, yes it is" I replied.
Not only was it moving, but it was alive.
Turns out that a 'pea crab' was living inside of the oyster that my fiancée just ate. We looked it up right then and there. According to google pea crabs are parasites that feed off of the oysters food supply.
When I showed the server, she was stunned. She told me she would shot h chef.
I asked her to show the manager too, and she said "No, the chef will know what to do", as if I wanted the thing steamed and served with a side of butter.
Our meal came, and when I asked about the pea crab, neither the expediter nor the bus boy, knew about our situation. It was only after I asked the server about what the chef said that the situation was acknowledged at all.
It was actually a full hour after finding the crab before the manager came over to drop off our check.
She never apologized and never once said that they would make changes and actually look for crabs in their oysters. She approached the entire situation with as much care as a short order cook that put mayonnaise on a burger by mistake.
When I showed her the pics of the creature on my phone, she laughed and said these exact words "Well, at least you have a fun story to tell".
And she is absolutely correct. I tell everyone the story and it goes something like this:
We went to Donovan's Chop House in Phoenix and found a living parasite inside one of the oysters we just ate. The manager waited a full hour before coming to our table and laughed off our experience as a "fun story". After being freaked out by finding a living creature in our food, the most she did for us was to knock $12 off of our $250 bill and did the bare minimum to make the situation right.
Great story huh Donovan's?
Here are the pics:
http://i1131.photobucket.com/albums/m545/collovamedia/IMG_20120204_201321.jpg
http://i1131.photobucket.com/albums/m545/collovamedia/IMG_20120204_201207.jpg
http://i1131.photobucket.com/albums/m545/collovamedia/IMG_20120204_201303.jpg
The rest of the food was good, but not amazing.
The special of the day was a $68 pasta which was the best part of the meal.
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