Thank goodness the pizza and hoagies are phenominal because the bad service costs them a lot of business. I've ordered from them whenever I want pizza or have company for sporting events ever since they first opened. My guests always rave about the pizza and hoagies, but after a while I will order from somewhere else because of the headaches with service. I eventually crave the food (just the pizza and hoagies, not anything else)....so I go back...only to be disappointed by the service again.
The service has always been an issue. The recent "new management" hasn't helped any. So if you want good pizza--just be prepared to get annoyed...from pick up or delivery--the entire process can be frustrating...I've personally experienced: being put on hold for forever (and/or have to call back three times to put in an order)...to tyring to pick up and not being greated for ten minutes while I stood there looking at my food on top of the oven being kept warm (this has happened all three times I've tried to pick up).... Every time I've been in therel the employees are stepping over each other, cursing, yelling, trying to triage messed up orders. The poor person at the phones is trying to take orders, get deliveries ready to go and run register...they are just.... way understaffed. If you opt for delivery, it generally takes longer than an hour, will be expensive. I've had food show up cold, obvious it had been on it's side...and the driver gets lost about 50% of the time and has to call to find me...he's usually one town over with a street of the same name even though I stress each time that I'm NOT in that town,I'm in the smaller town....
I like the food enough to give them three stars...any place else probably would have gotten one star with service this bad.