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  • I came in with a flat. They said they couldn't repair the tire because there was cracking on the edges. True there were cracks, but they were hairline cracks and superficial. The diagnosis was done just from examining the exterior, which I discovered, is not sufficient to adequately judge if the cracking is bad enough--you have to actually take the tire off. Coincidentally, all four tires had the light cracking and therefore all four tires would probably need replacing. Hmmm.... How convenient for Monro? Well, even if I give them the benefit of the doubt on the tire cracking, the pricing on the tires was ridiculous. My tires, which were under warranty, would have cost over $500 to get replaced with crap tires (that's with the warranty credit applied). Oh but wait, they could make me a deal with some in-house tires that were even crappier for $480. How did I know they were crappy? I looked them up online. Guess what else I found. Both sets of tires were significantly cheaper according to the Manufacturer's website even when including installation, balancing, and disposal! So no, no thank you. I don't want to pay $500 to get cheap tires on my car. Fortunately, my tire would hold air for a few hours so I drove to another place. They fixed the flat no problem for $20. Guess that cracking wasn't so bad after all.
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