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  • So my job has relocated here to Summerlin and decided to stop here and get me some breakfast since I'm a bit early. Well when I first pulled up to the window the IDIOT say give me one moment. Ok fine maybe he was still assisting someone, finishing up counting, or whatever it was that he needed to do I was ok with that. Then the IDIOT comes back and say "YES"? I said excuse me are ready to take my order or are you ready to help me now? The IDIOT says yeah go ahead. I placed my order for my food and pulled around to the window. He never came to the window but I could hear him talking to someone else and sounded like they were making my food. When the IDIOT finally comes to the drive thru window with his ugly angry face he gave me the total and gave me my bag. Took my card, charged it, and then handed me back my card. He never asked me if I wanted condiments but I see in the bag he has already given me green salsa. Perfect now can I have 1 more to go with my food since you already assumed that is the one I wanted. He then says there is some in the bag I said no I want one more. So the IDIOT with his mean ugly face went and got me another one and slammed the window. Never a thank you, have a great day, or anything else you need. This has been the worst service I have ever received in my entire life! You have taken a job to where you have to serve people and their needs when they come into the business that you are currently employed. I don't care what kind of mood or day you are having you need to put on that face and do the job you were hired to do! Period and no ifs ands or butts about it. I hate when I receive horrible rude service from anybody and I always give what I would like to receive. I will NEVER EVER come here to this Roberto's again and will try the one a little further down on Fort Apache. I know if I call and talk to the manager it will be in vain cuz they probably could care less anyway so I'll put the horrible service I received from the stupid rude ugly IDIOT I received today. DO NOT PATRON THIS ESTABLISHMENT SERVICE SUCKS. Let's hope the food is at least ok.
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