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| - Let me just start off by saying that when Panera Bread took the Sierra Turkey off of the menu, it felt like the ultimate betrayal. I didn't think I'd recover, but as long as they kept the broccoli cheddar soup on the menu, we could still be friends - or so I thought. I've been to this specific Panera location about a half a dozen times, and it's always been a fairly seamless transaction.
Order, buzzer, pick up meal, eat, tidy up, leave.
The order of events this time was no different, only this particular occasion, there was something bothersome about our meal. My boyfriend and I had opted to split the 'You Pick 2' special and he'd ordered the half Turkey Apple Cheddar Sandwich. The bread was a soggy, hot mess. Completely saturated, falling apart and quite frankly, inedible. I told him to take it back to the pick up window and they'd make him a new one - confident in what I said, he took the plate and headed back to whence he came - simple, right?
Upon explaining the situation, they guffawed and had the audacity to tell him that was how it was supposed to be. Are you kidding me? Who in their right mind thought that soggy bread would be appetizing? What chef thought, 'Hey! Here's an out of the box idea - soggy bread!' Nevertheless, my boyfriend insisted that that couldn't be right, and after some back and forth with additional attitude on their end, they finally agreed to take the sandwich back...where they swapped out the tops and gave him the same recycled fillings.
I don't know about you, and maybe I'm being a diva, but when my sandwich has been repeatedly handled - I'm a bit put off, but more importantly - for a $20 meal, this kind of shoddy customer service is completely unacceptable.
Don't want to rule off Panera Bread forever, but definitely this location.
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