Although my service was good, their false advertising is the reason for this review. I got an email two days ago saying that if you book a blowout on the 19th you would receive a free ticket to Pitch Perfect. How cool of an offer is that?! So I went ahead and booked my appointment for this drybar location.
The blowout itself was great and the stylist was very fun to chat with, however at checkout there was no mention of the Pitch Perfect ticket. I left and called Drybar Customer Service number.
I reached a guy who told me I was supposed to get my ticket at the salon. He said he was going to put me on hold and contact the salon to figure out what happened. He shortly came back to tell me the salon wasn't answering but he would keep trying to reach them. I informed him that the deal was just for the day so I wanted it to be resolved right away. His solution was to forward my request to customer relations (I'm assuming their corporate department) so that they were aware of the entire situation and that I would hear from them in order to get my movie ticket. He also stated that the salon has to get back to him within a few minutes as it's their company policy and that he would call me right after.
Well what do you know...never heard from him again! No clue whether he forwarded my information to their customer relations as they did not get back to me nor did he. The lack of customer service and false advertising on this matter is very frustrating. I have been a loyal Drybar Membership holder for a very long time and this is not acceptable service.