Called in an order for a cheesecake for a birthday party and was told I could stop by the "curbside to go" and they would bring the cake out for me. I told them I would be there at 530 and they said they would have the cake ready for me at that time. I called right before I arrived and I was told they will send somebody out immediately. 5 minutes later a customer arrives and within a minute, the attendant comes out and serves them. I immediately talk to that attendant and he says they will be right with me. Ten minutes pass and I give them a call again and they said they didn't know I was out there waiting. Fifteen minutes now and another customer pulls up behind me and is served. The waitress had no idea I was there again.
When I asked for the manager the manager came out and said there was nothing he would do to compensate me for my time. He said that it is my fault for not letting them know I was outside despite the fact that I called twice and talked to two attendants about having waited for someone to help.
I understand that mistakes happen in the service industry but to come out after 15 minutes of waiting and two different customers being served before me and have the manager tell me that I was at fault was not worth an overpriced 60 dollar cheesecake. On top of that, the cheesecake was still frozen an hour and half after I picked it up even though they told me they had left it to thaw two hours before I got there! I will never come here again and I don't recommend anybody else to go here either. Go somewhere local. At least your business will be appreciated.