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  • My daughter, granddaughter and I shopped at your Kierland store about 30 minutes ago. It was a shopping experience much below our expectations of J Crew. 1) The wait time to check out was atrociously long 2) My daughter was approached by a male employee who asked her if she needed any help. When she asked a question his response was "I don't know but I will find out when I get a chance". WHAT? Why would you offer to help when you are unable to help? 3) We bought 3 items. After exiting the store we discovered that the one of the items had not been reduced by the 40 percent off. Went back in and the wait started all over again. Apparently the discount did not apply to the item in question. The employee missed the opportunity to make a recovery by not offering to apply the discount anyway ( a grand amount of $12.80). Are you kidding me? You spend millions on marketing and then miss an opportunity like this to make a favorable impression. Mickey you are a great merchant. You need an equally good good operator. Cheers!
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