I go here to get my braces adjusted. My last visit was not a pleasant one because they forgot to put on the rubber bands on all my bottom teeth and unfortunately, I didn't realize it until I was eating hours later and my wire started popping out.
They fortunately let me come back in same day to get them on but the guy who made the mistake never apologized once and made me feel like it was my fault he forgot to put them on. Quite unprofessional if you ask me. I plan to ask that he not be the one to do my adjustments in the future.
Other smaller errors have occurred and unfortunately I'm stuck with them until my braces come on because they're closest to my house.
The desk staff is nice and so is the ortho dentist so for those reasons I give them a 3 instead of a 1.