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  • My first experience with IP was great... but I cannot say the same about the second visit and every other interaction thereafter. During the first visit, the owner was polite, helpful and accommodating. Since then, I've only been able to speak to the ladies who work there- and they have been nothing but rude to me each time I call or have an appointment. Secondly, the past two times my dog has been groomed there- she has developed double ear infections a day or so later. Coincidence? No. Per the Veterinarian, ear infections are commonly caused by improper grooming of the dogs ear hair. (Just FYI-I took her somewhere else between these two visits, and she did not develop an ear infection after being groomed at another groomer.) Additionally, the results of the last two grooming sessions was absolutely disappointing. It's as if they only know how to groom a couple of styles- and that's what you get whether you like it or not. They cut the hair on our dogs head to look super boxed (think 80s style) and it stood straight up on her forehead, the coat was uneven all over and they did not clean around her eyes (as all groomers should & do). It was awful. Further, they nipped our dog in several places and shaved her "areas" so close to the skin we had to get cream to help relieve the discomfort (this has happened each time!) Despite the above, I thought I'd give them one last chance. When I called, the lady was rude again!! Super snappy, irritated and sounded annoyed that I wanted to schedule and appointment. This treatment is uncalled for and disappointing. This was their last chance. I'll be taking my business elsewhere where my dog and I will both be treated kindly. I would not typically share bad experiences in depth like this; however, due to the level of distaste and lack of customer service and, in my opinion, mistreatment of our dog while grooming- I had to share in hopes this review will prevent someone else experiencing the same issues.
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