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| - Literally appalled. I NEVER write negative reviews because I am in the industry of customer service and understand that things happen! However, the customer service at this place was AWFUL! I have been coming to the salon for a couple months now. There is a nail tech there who is AWESOME. Seriously, she is amazing. I wish I would be able to go back just for her, but the owner does not deserve my business. I made an appointment yesterday for 2pm with my nail tech. I arrive and she is doing a pedicure so the owner starts the removal of my gel polish. He begins complaining about people who make appointments and don't show up for them (fair complaint, that's so disrespectful!). However this conversation ends up with a comical twist as apparently HE can't keep appointments either. A walk-in customer asks for a pedicure and gel manicure and gets sat at the pedicure chair first. The owner send my nail tech to begin her pedicure and sends someone else to continue on me. ???? This nail tech was the worst!! She filed my nail bed when there was no polish on it, filed my nails all uneven and when she began to clean my cuticles she kept clipping and pulling at my skin. Ouch! Confused as to why she was working on me and not who I made an appointment with, I asked. The tech working on me legitimately flipped out "you want her to do it??? You wait!" What??? First of all, I made an APPOINTMENT with her, yes I want her, and why should I wait and not to mention, all I was doing was asking why? So I calmly responded "I am sure you'll do a good job I'm just curious as to why she is not doing my nails?" She then starts to blatantly talk about me to my nail tech and the owner in Vietnamese. Everyone who has been to a nail salon knows how uncomfortable they feel when the techs so clearly are talking about you in a language you don't understand. The tech then snaps at me, "okay you move and you wait", grabbed my things and pointed to another table. An hour after my appointment time, my nail tech finally began on my nails. She's amazing, seriously such a shame I won't be going back. She saw I needed a pedicure and we decided I'd come back today at 2pm for a pedicure with her. When I got there at 2:05 the owner snaps at me, doesn't even greet me, and tells me my tech already has someone. He says that I can wait 30 minutes if I want her to do it. Again... What???? Why? I had an appointment. You make me wait an hour the first day and then threaten me with 30+ minutes on the second day IN A ROW that I am coming to you with business. This owner needs a reality check! Walk-ins would come in and he'd be so rude to them! I have never heard someone tell people they were too busy for them in such a demeaning way, like he's too good for their business. Worst part for you Chic Nails? I work in Arcadia and people are constantly asking me for advice on things locally, and I'll be SURE to tell them to avoid your salon. I will happily go out of my way to inform them about your disrespect and inability to keep appointments. What was specifically awful about this owner is that after he could so openly complain about other customers, he couldn't even apologize for the mishap on he first day and having me wait an hour and then giving me a horrible attitude when I arrived for my second appointment like it was somehow my fault. Customer isn't always right but learning to put yourself in the customers shoes is critical to running a business based around customer service. It is important to be nice!!! I will not be returning and will be making sure everyone knows why.
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