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  • I had it give them 1 star because I didn't know how to give them 1/2 a star. I took my small SUV in to get the "VIP" package. They said it would be 1/2 hr and kept trying to sell me ad dons like carpets cleaned and seats treated. I declined the extra and said we were running to lunch and be back to get. We did indeed have lunch at red robin. It took about 40 mins for us to walk there, eat and come back. When we got back my SUV still was not done so we waited another 10. When we got in we noticed that they barely vacuumed and that the extra I paid for there interior dressing was really not worth it, especially when they missed large spots so it looked even worse then before they started. Anyway, I though that I would give them another try and bought it back 1 week later for the "Works" treatment. We'll. I'm not sure what, they think the works is, but I had to point out multiple places on the outside of the vehicle that looked like they weren't even washed. Let's not even go over the inside. I was out of time and patience and tipped the guy (I don't know why) and left. In the meantime my husband needed his extended cab truck cleaned. We dropped it off for the "VIP" treatment once again and told them we would be back in about 3 hours so they had enough time to do a trough job. I dropped my husband off and headed out. He met me at the Resteraunt fuming. When he walked up to his truck (that was parked in the sun right by the store where everyone could see) and all he saw was that it looked like they pulled it right from the wash to dry in the sun. Missing spots is an understatement. Apparently they don't do wheel wells, get off bird poop or bugs and Crome is something that you should streak. The interior was a disaster. Yes the truck was dusty when we dropped it off but for some reason when you pay extra for the interior dressing once again, all they hit is a spot or two on the back seat, part off the dash and no interior windows. Oh and apparently you don't vacuum me gum wrappers when you vacuum? We put 1 intent illy on the seat and they didn't even get that. I asked my husband to take it back but unfortunately he needed it for work. I took pictures of the "job" and went back to talk to the manager. When I told him what we endured on our vehicles he said that we never should have left when we weren't happy with the job. I did mention that the truck was left for 3 hours and I thought that especially where it was parked if someone walked by and saw how bad it was that they would grab a rag and clean some more. He said "oh you were the white truck"? Yes and was wondering why it was so over looked (including by him who obviously saw it parked there). I told him I've been a customer for some time and that I've never had such a bad job done 3 times in a row. We'll he said that I should imagine losing all my employees at once and trying to retrain (I told him we have many employees) I did tell hi I understood. However. It thought myself that we don't employee illegal employees and never would but I didn't say that. Anyway. He did say that if I bought our vehicles back and mention his name they would re-clean. I thanked him and went on my way. I told my husband that they would try to re-clean and he said he will never take a vehicle back to that car wash even if it was free. I don't usually write bad reviews but I'm just hoping more people will read before they go and not use Danny's carwash and waste their money like we did.
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