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  • There are many good and great places in Vegas to eat. Good establishments are consistent and treat their guests very well. Great places go above and beyond in all areas of service. That so far is Echo and Rig. We stopped by to check out the Butcher shop and get some advice. The staff was friendly and eager to help. The place is kind of unique in the downstairs bar, sandwich and juice bar and butcher shop separated from the large open dining room upstairs. We decided to eat and the first thing you notice is they record you name in a ledger downstairs and then the Server greets you by name (great point 1). The menu is a mixture of so many items you could get dizzy trying to decide which way to go. They had a small but diverse pasta selection (my favorite) and their butcher fresh meats and chicken, fish, sandwich and salad offerings (great point 2). They also have a large selection of "small" plate selections and again a lot of choices. They also on the menu back have a good selection of wines and liquors. My wife had the grilled cheese/short rib sandwich selection and on our servers advice the portobello mushroom/parmesan fries (do not pass those up). My pasta was served nice and hot very well done and a great bolognese meat sauce. It was a very good selection. My wife's sandwich while a good combination was somewhat greasy for her taste and she picked at half the sandwich. We mentioned this to our server and she apologized for her not liking the entree. She stated she would mention it to the chef for his knowledge (but we have heard that before). Several minutes later Keith the Manager came over to chat with us about our meal. This was not a casual sorry have a nice day chat but he was concerned about our experience (great point 3). He told us that this selection was a greasy type of combination, but if she didn't like it that was all that mattered. He spoke with us for about 10 minutes and then removed the entree from the bill (great point 4). This is what separates good from great, making sure the customer is always satisfied and their concerns addressed. This is not our last time to go and we look forward to trying other menu offerings in the future.
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