This review is specifically for those planning a private party/event.
I scheduled my company's work holiday party here, and it was a great success. I worked with Cathy on all of the details upfront; lanes, food, and (most important) drink tickets. Very easy to get everything reserved. Once I arrived, event rep Frenchy was there to make sure everything went smoothly. He did an amazing job making sure all of my requests were met. All of my staff had a fun time. The food was good. Jalapeno poppers were fantastic. No one had trouble getting shoes or using their drink tickets.
The only downfall was there was an issue with pricing. I made my reservation and received my quote in November. My event was December 22nd, and I spoke with the staff up to the day before the event to make sure all the details were solid. Once I arrived, however, the bartenders tried to increase the price of the drink tickets from $4 to $4.50 each. Not a huge amount but 1. I already had a verified quote and 2. I was buying 260 tickets. That adds up! Plus, they made the change at 4:30pm the day of the event and didn't call to give me any notice. Thankfully Frenchy came to the rescue and got the price back to what I was originally quoted (Frenchy was the true MVP). He also let us use the meeting room for free. Usually it's $100 extra.
Overall I was pleased with the food, service, and pricing for my event.