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  • This was my 4th time staying at this hotel for a convention next door and I will never go back! The last 3 years I have been downgraded from the Grand Room to a crappy room and all they offer me is a smoking room when I have complained. I don't know why they take reservations they are unable to fulfill. This year the lady at the front desk double talked me and said we have been upgraded from the Grand room to a resort club room for an extra $10 per night. When we got up to the room, it turned out to be another crappy room. I immediately called down to the front desk to complain but was told they sold out of Grand rooms. They considered me upgraded because my room was supposed to have robes, slippers & a free bottle of water, NONE of which was in our room. I was told to call housekeeping about getting those items sent up. We were also given gold keys to another room on another floor, which apparently had food and drinks but only open limited hours so we never did have a chance to see that. So, thats what they considered an "upgrade" and tried to charge me more for. I ended up calling the manager the next day and they took $30 off but to me it wasn't worth it at all. The room was supposedly updated but it looked the same as it did the last 4 years, broken lighted mirror and not vacuumed. Bottom line is I will never go back!
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