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| - I am going to limit this review to facts as much as possible despite having many harsh things to say about this company:
1. I paid a 50% deposit for cabinets and counter-tops on March 11th and was told it would take 5-6 weeks. Despite taking our money they "forgot" to place the order and in the end the final install date for both was June 2nd which is an astonishing 12 weeks or at least DOUBLE the time stated in the contract. This was only because of the pressure that I put on them, as their standard templating procedure would have added ANOTHER 3 weeks to the project for a total of 14-15 weeks.
2. We were given the runaround several times by the sales/management/and owner of the company and frequently had our calls and emails unreturned or ignored.
3. In my opinion, I have rarely observed such a terrible customer experience.
4. When the cabinets arrived I was told I could not inspect them prior to paying the final payment in full.
5. After telling the delivery driver that I refused that arrangement, he agreed to "bargain" and allow me to inspect 1 of the 2 cabinets before paying. Upon inspection the first cabinet had significant damage. Despite my better judgement, I paid the final amount so I could see the other one and found that BOTH cabinets had several areas of significant damage.
6. Installation took 4 hours, likely due to attempting to repair much of the damage caused during delivery.
7. Luck was on Diamond Kitchen and Bath's side as one of the cabinets was a three wall installation which hide much of the damage from view.
8. This delay set back other construction and the entire project significantly.
9. While the final quality of the cabinets from the Amish manufacturers was acceptable, I would never again deal with the sales, delivery, customer support, management, or owner of this company.
10. In my opinion, this is a common occurrence and you would be much better served in headache, time, and professionalism by going with a different cabinet company even if the cabinets cost double.
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