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  • The WORSE service department I have ever had to deal with. I bring my F150 2013 truck in because the roof started sagging. We were told we had done something to it. WE HAD DONE NOTHING! They said that they would have to take out the liner to know for sure what happen. So the next day they call and tell us we had bent the support bar in the middle of the roof of the truck. We explain AGAIN that NOTHING has happen to that truck. So my husband pays them a surprise visit so he can see what they are talking about. THEY HAD NOT EVEN TOUCHED THE TRUCK, THEY WERE LYING TO US!!!!! So the manager tells us she will send it to someone else to have them look at it. Being we no longer trust these people. Well she decided after we left that she didn't have to do what she told us that she would just have her dishonest people look at it. The next day we are called and told they are shocked by what they found, NO SUPPORT BAR AT ALL was in the middle of the roof!!!!!! They could not believe it!!! They call FORD and are told NOPE they don't put a support bar in the middle of the ROOF!!!!!!!!!!! What the heck???????? So Earnhardt says we will spray foam in it for you for 2000!!!!!!!! No thank you! Foam won't save my kids in a roll over accident!!!! So we go get our truck only to now have a dent in the roof as well as the sagging!!!!!! DISHONEST HORRIBLE SERVICE DISRESPECTFUL. Never ever should anyone go there and sorry but if you are in a new F150 Ford truck you should check out there lack of support brackets in the middle of the roof!!!! UNSAFE!!!!!!
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