First let me say if this review was for the food only I would give it 3 stars. The hummus and white bean side were both yummy, quinoa salad was spot on and the beef rollups were really good as well. The only dud was the tuna pita which didn't seem very fresh. Tuna was slightly strange tasting and the wheat pita was extremely hard. My overall experience though was horrible! I used the online ordering feature to place my to-go order. The app itself is great and gives you lots of options to customize your food. It went downhill from there. I placed the order at 12:45 and was given a 1:10 pick up time. I arrived shortly after 1:10 and was told they were bagging my order. After waiting for 10 minutes they then informed me that they hadn't received the order which they later retracted and said the order wasn't ready. After harassing and hounding the counter staff I had my order at 1:40! The girl behind the counter (Emily - per my receipt) was extremely apologetic and refunded my money as well as gave me a coupon for a free entrée. There were 3 people in the kitchen with only 1 that appeared to be cooking. The other individual behind the counter who may have been the manager did nothing to help the situation. There were a lot of people waiting at the register and even more people waiting for food in the restaurant. Clearly short staffed and bad management. Be forewarned if you go here you will need more patience than I have.