| rev:text
| - Cliffs Notes: Service awful; food definitely not good enough to make up for it; poor value to boot.
Visited here as part of a group of 6. Visit coincided with Restaurant Week 2013, but that's not why we were there; nevertheless, the waiter immediately pushed that menu - he didn't even bring us the regular menu or wine list, only placing the Restaurant Week menu in front of us.
Right away some others in my party decided to do the Restaurant Week menu, and the waiter refused to allow others to order a la carte. I can understand requesting the entire table stick to the same tasting for a multiple-course extravaganza that makes serving different numbers of courses too awkward and difficult, but a 3-course appetizer/entrée/dessert combo is typical enough that it just should not be a problem.
Service continued to be very bad throughout the night. There's just too much that went wrong to list, but highlights include: A busser clumsily refilling waters all night, splashing me once and another party member twice; a nearly 40-minute wait for the steak; said steak winding up being severely undercooked anyway; a food runner managing to drop two pieces of bone marrow onto a party member's dress and not even bothering to pick the pieces off the floor, leaving them scattered around our feet; and nearly getting run over by a waiter hurriedly pushing his serving table around a corner, him having to stop so suddenly that utensils flew off the side. The raw volume of problems combined with the staff's generally blasé attitude show a systemic customer service issue at the restaurant, probably due to lack of sufficient standards and training.
As far as the actual food, the potato leek soup was pretty good as was the truffle scalloped potatoes - but the steak was just way too salty and over-seasoned (and again, severely undercooked - as in gushing red when I requested medium rare). The salad and dessert were just OK. The wine pairings tasted awful and were a horrible deal at $25. Reading other reviews here, maybe it was supposed to have been a "bottomless" wine pairing, but this was not explained to our table nor were we offered refills. I certainly would have chosen a quality-over-quantity alternative for wine had it been mentioned. Maybe people who just want to get toasted off cheap wine are the ones who appreciate it.
Given my good experience at Aureole a few years ago, this was certainly very disappointing. I would normally feel inclined to try the regular menu to give the place a second chance, but the numerous service issues and lack of concern demonstrated by the staff leave me disinterested.
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