I have very mixed feelings about this hotel after my last stay with them this past weekend. I have been a regular guest at this hotel for the past 5 years and have chosen to stay there because I always felt safe. I travel alone often and this hotel has always met my needs for privacy and comfort. I was very disappointed with the staff on this last trip however.
When charging items to a room they would ask for your room number and last name out loud and most guests would respond aloud not thinking twice about it. I know that there are crazy people out there who would take advantage of such information. When I was asked for my room number ad last name I simply handed the waitress my Guest Services card which told her what she needed to know. She gave me a hard time about it and asked me again. I explained to her that I would not reveal my last name and room number aloud and she had everything she needed in her hand. The hotel purposely gives guests such a card to use for such an occasion. Afterwards I was so bothered by this encounter I called to speak with the Guest Services manager. I was told he was on the other line and he would call me back. I left a message as to what the conversation was regarding and left my cell phone number in case I was out of my room. NEVER HEARD FROM THE GUY!
I am not one to rant and rave about issues. In fact, I tend to be positive about places I visit/stay but this really upsets me! How can you completely ignore a call from a guest who is worried about her privacy?? I am so disappointed in the service I received.
I do think the Casino is nice along with the food and pool. It is nice to be on Fremont street without all the noise in the room. I would have gladly given this hotel 5 stars had the Guest Services Manager simply called me back. I just wanted to make him aware of the the privacy inconsistencies is all. Very disappointed.