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  • I have been on the phone since 3:40 this afternoon with technicians from the online support system trying to troubleshoot my Surface Pro 2 for issues that started today with the WIFI system of my device - when I turned my machine on today, the WIFI was showing that no networks at all were showing for anywhere in the area. After trying several options, including double checking with COMCAST to ensure it was not an outage - which there was not - it was assessed that my machine needed to be brought into a technician as it was most likely an antenna failure and that it could be easily fixed with a replacement part. This wouldn't be such a big deal or issue if the nearest technician wasn't located almost 3 hours away from me. Outside of Microsoft telling me that the only option they could offer me over the phone for my out of warranty machine was for me to purchase a brand new Surface Pro, this location also told the online technician they'd be unwilling to help after the technician called to see if this location would be willing to allow me to ship my device to them with an email provided work order ticket. They said I had to be there in person for them to be willing to help me. This is completely outrageous. You all market your products to BUSINESS CUSTOMERS. They should absolutely have access to a technician within a reasonable distance to where they live and, frankly, Microsoft stores should be much more helpful in assisting customers who are in the very predicament I am in. I should not be forced to purchase a whole new system, when the reality is it is a simple fix that would cost me a FRACTION of the price of purchasing a whole new system. Shame on this location for being so unwilling to help, especially when I am dealing with a technician I have been working with all day and with a company with whom I have a business account for my graphic design company and a personal account for my gaming interests. You all should be much more helpful especially with your Pittsburgh neighbors. P.S. There is an APPLE STORE just down the street from me who would have happily and actually do meet my needs for the products I have purchased from them. Why would I ever consider purchasing another Microsoft Product when this how they see fit to deal with and help their customers? Appalling.
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