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  • Never met a ruder staff! Their set-up is also horrible. First with the setup. Six long lines waiting to use the kiosks, which is mandatory. At least one was broken in every group of them. I arrived at 4am and finally got through at 5 minutes to 6am. My flight was scheduled for 630am. I would ask their two attendants for assistance on the kiosk because I was flying on military orders and needed one of them to swipe their badge for me to continue. Every time I would be able to grab one, they would both say, sorry I have to help someone who has been waiting longer. (Which, if was the honest truth, I would be ok with.) I started watching who was behind me in line and started to notice that people who arrived way after me and made their way up to a kiosk were being helped first. I informed the attendants and they stated that they only help those who were here before me. Enough on that, because it fire's me up just thinking about it. When I finally was able to check my bags in and receive my boarding passes, I asked if there was anyway to use first class or get through checking faster because I didn't want to miss my flight. Before I could even finish my statement, I was told, "you should have planned better and arrived earlier". You should never talk to a customer in that way, ever! I bit my tongue, but I wanted to inform her that I was here more then 2 hours prior to my flight. Long story short, I barely made my flight and will never voluntarily choose to fly United!
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