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  • I know a lot of people have had bad experiences with Fry's Electronics and to be honest when they first opened (back in the 90s?) their return policy sucked so I wasn't a big fan but now for several years they have been pretty good in my book. Returns are fairly easy and comparable to other big box stores. Just as long as you have your receipt or the card you purchased the items with they usually do an easy return. Personally I do not buy items that have the return label on them...ever... since I've had problems with these in the past. Another thing I like about them is that they generally will match the big online advertisers on price so for the past year I rarely pay the floor price but rather the best online price. I'm HAPPY with that since I get to enjoy my new purchase that same day vs having to wait for it in the mail. Overall I think they have done a good job at improving their customer service skills in the past decade and because of their price matching they are the only store in the valley I buy electronics from.
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