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  • tk.....you are right about the BAD communication! And John V.....Everything you say is correct! Where do I even begin? I traded my Jetta here about a year ago. I used to take my Jetta there for service because they were the only ones that provided loan vehicles. I had the best service adviser (Heidi). And their service dept. is open till midnight, and Heidi worked the night shift, and I could only go there during the evenings. One time taking my car in for service I decided to take a look at some used cars while waiting and ended up trading in my car for a 2003 New Beetle Conv. Then Heidi switched to day shift and since then I've gone through several service advisers! Alex and Steven were the best! (After Heidi) Steven went to Mazda that Camelback VW took over. This was just about a couple months ago. OK, so, I drive almost an hour ea. way just to go to this dealership because they used to have great customer service. I know....crazy! But I'm all about giving my business to places that know how to take care of their customers. Well, ever since the day I drove my new beetle home, It's been a living nightmare! My service file has got to be a foot thick! Ready for this?? The last loaner car I had was rear ended on the 10 fwy, car was towed, I called Camelback VW right away to let them know and that I'd be getting a ride to come pick up my car shortly after the same night. When I got there, I gave them the loaner car registration and they took a copy of the police report. Not a WORD was mentioned about it from them, not a question! Luckily the guy responsible had insurance! Well, I just found out that the loaner vehicle was never picked up from the tow yard and the tow yard called them two days later when I had to go get my belongings out of the car!! Now Camelback VW is saying....all of a sudden...that I'M RESPONSIBLE for the tow yard storage fees!!! OMG! They are so ignorant! I can go on and on...but it's in the hands of my sons attorney Shane Harward now. Thank you Skylar and Shane!!!
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