We hadn't had really hot water in a few days so I called this company. Seemed like they had the best reviews. The plumber (CJ) called right back and was prompt on his arrival. He looked at the hot water heater and said it was still working but was 14 years old. He recommended a new one and I agreed. I hate not having hot water and didn't want to call again shortly if he had done a repair. The heater and service call was $1075. That seemed about what I had read online. Later I got the home magazine with the same thing cheaper. At first I was annoyed. Then I thought, I trusted these people and he wasn't trying to upcharge or find extra unneeded things wrong. And he looked at a couple other problems to see if he could help. So, I felt good about it and would call them again for any plumbing needs. Thanks!