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  • It's no wonder they are struggling due to the rise of Amazon and E-commerce... The only advantage they have against that competition (human interaction) is pitiful. I run in for 1 item (which wasn't cheap btw), paid in cash, only to receive a faded, torn up, copper-colored bill as change. Ok, no big deal, right? I'll simply ask for a different one.... OH MY GOSH, you would have thought I just walked out of the store with a 70-inch flatscreen 4K TV before paying. The cashier, who was obviously not happy with my request, tells me "sorry I just closed my register, you'll have to go to Customer Service". For a dollar bill?!?! Ok, no big deal, I'm sure the people working at "Customer Service" are more suited to take care of me anyway.......... Ehhh, news flash: they weren't. After waiting 2 minutes to get the Customer Service Clerk's attention, I explained to her that I was instructed to make my way to her to exchange my tender. OMG, it's like I just walked out with another 70-inch tv. Displeased, she called for a manager over the headset. Like... Is there any empowerment at Best Buy?! Are these associates not allowed to make the customer happy, and is asking to exchange dollar bills as big of an inconvenience as they make it seem? Another big shocker, he wasn't happy with the request either... Rolling his eyes, he pulls out his billfold and hands me one of his own dollars. At this point, I'm laughing at how petty this situation has become. In the end, the Brick and Mortar stores that are going to survive in this day and age are the Harris Teeters and Chick-Fil-As that do whatever it takes to make the customer experience a good one... Not the stores where it takes 10 minutes and 3 different associates to simply give a customer a different dollar bill after handing him one a homeless person would probably refuse. It's no wonder BB's 5 year sales/revenue trend is down, and as much as I used to love walking into one of their stores instead of online shopping, this has opened my eyes as to why I'm one of the few left.
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