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  • I was assigned this company through my home warranty HWA. We had a leaking and non-working garbage disposal. I scheduled the appointment on a Tuesday night online and received an email confirmation on Wednesday morning and was told that Veterans Plumbing would be reaching out to me to set up an appointment. I waited on Wednesday but did not receive a call. I called Veterans on Wednesday and there was no answer at the number given. I called the Home Warranty on Thursday morning and shared my concern that I had not only hadn't heard from Veterans but that they had reviews that spoke directly to this issue of not returning calls. The home warranty representative called Veterans and spoke with Maritza who said that they had tried to call both my husband and I but received no answer. I find this hard to believe as we both have cell phones that indicate a missed call and also have voice mail. Neither of us had a missed call notification nor a voicemail. The home warranty rep asked if I could be available on Wednesday for them to come to my house but I was already at work and had not made arrangements for someone to be available. So I asked if it would be possible to schedule tomorrow (Friday). The rep said that Maritza would be calling me as soon as we ended this call. After the call ended, I waited about 15 minutes with no call so I called Veterans myself. This time I received the automated message and pressed "1" to speak with an employee. I spoke with Maritza who asked if I was available on Wednesday and I said no, because I was at work. Then she asked if I would be available from 11am-1pm on Friday. I asked if there was anything earlier and she said yes and scheduled me from 9am-11am window on Friday. On Friday, I called at 8:55 am to confirm my appointment and the person said I was confirmed with Rebecca from 9-11 am. By 11:30 am, no one had showed up, which I somewhat anticipated due to the similar complaints for this company. I called the company and was told that she had to go to the warehouse on the opposite side of town to pick up more disposals and probably had hit traffic coming to the other side of town. I was placed on hold for about 10 minutes while she called Rebecca. Maritza said that she will be here in another 45 minutes, so approximately 12:15 pm. I understand that but I would have appreciated a phone call from the company informing me that this was taking place and that she might be delayed. I asked if they usually call to say if they are late or delayed and she said yes and that she was very sorry. I said that it seems like I was actually scheduled for the 11am-1pm time slot instead. Maritza said no that I was scheduled from 9-11 am and that she got delayed at the warehouse this morning. I thanked her and said goodbye. About 5 minutes later, I received a phone call from Rebecca indicating that she would arrive in about 40 minutes. Shortly past 12 noon, Rebecca and her "helper" arrived and promptly assessed the broken disposal and replace it with a brand new one. The process went smoothly and quickly. They provided a manual tool in case the disposal gets clogged again as well as the manual for the disposal. Overall, it wasn't the best process scheduling and working with the home warranty. But the repair people were efficient and effective. I don't know how it would have been if I would not have used the home warranty. They have room to improve but I now know how to deal with them and what to expect if I am assigned them again by my home warranty company.
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