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  • Terrible experience here with Adam at Tire Works Total Care. I was running late to the hospital to see my dad while he was in the ER and had to deal with this experience. Very money driven and they do not care about the customer. Got a flat down the street, I was in a rush and this shop was the closest. Went in, took my car into the shop. After waiting 5 minutes, they came back and said all 4 of my tires needed to be replaced for a "great" deal, because my tires were over 4 years old. Mind you, my tires were recently replaced and he was only going off of the manufactured tire date. I said I only needed to fix the flat tire and I could go to my dealership since it's covered under warranty. He strongly advised tires are NEVER under warranty, and forced/recommended to replace all 4 tires even though there was absolutely nothing wrong with the tires. After I firmly told him I only wanted the flat repaired, he then changed his mind and said "ok how about just replacing this 1 tire for a great deal?". I've never felt so cheated at a tire shop. He finally ended the conversation by saying it's a free world, and that he wouldn't fix our tire because it's against tire fix regulations. To add salt to injury, as they lowered my vehicle down, I watched the the industrial machine leave a deep dent on the bottom of my car door. I informed him of the dent, and he immediately went into self-defense mode and said it didn't. He took a closer look, stared at the dent for a while, and indirectly blamed the bottom of the door being in the way. Pathetic. A load of bologny, honestly. Never coming back here and I hope no one ever does.. unethical business practice. **1 hour update** Went to my local dealership a couple miles down, and they went straight to the point. No unethical marketing tactics. And of course, the tires were covered under warranty. So irritated about the situation. But so glad this is getting done at a better place.
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