My experiences with Pawtique have been positive. My cat loves the treats he gets from there and I decided to start getting his litter there after he had some urinary tract issues. Between the new litter and the Rx food from my vet, he hasn't had any issues in a long time.
My cat had a stressful weekend when my sister visited last summer and brought her cat on the trip. He was very aggressive and on edge after my sister's cat went home. I tried doing a deep clean of my carpets and plugging in Feliway to neutralize any scents from my sister's cat, but that didn't slow down my cat's aggression. The staff at Pawtique helped me find the right formula to mix a couple drops into his water and he was back to his normal self quickly.
Finally, I have not had any bad encounters with the staff. My favorite staff member is obviously Beau. It's a good place, close to where I live, and is distinct from the race-to-the-bottom national chains.