Stop calling your customers after they complete service - especially for just an oil change on a perfectly running car (on the guise that you are calling to see how the service went) - to sell them new cars! You call me every time and I have asked that a note be in my file to NOT call. Also, I have yet to see the hair salon, nail salon or any of the other services open for me to use while there. Two years now and I have not seen these services open once! Is it just for show?
Car service great; customer service and 'extras' not so great.