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  • Not impressed. Picked up a rental today which was supposedly reserved for 11am pickup (I came in at 11:45am) and turns out they never received my reservation. I waited for 30 minutes and received a 2015 VW Jetta... Which was fine. Except then I started the vehicle and the tire maintenance light was on. When I proceeded to tell the representative (Allen) he simply said 'we check our tires, that's a big thing for us'. Sooo... Why the maintenance light? They didn't offer me another vehicle as they 'didn't have any' and then told me to go to another location if I didn't feel comfortable and switch for another vehicle. I'm sorry, but would it have been too hard just to check the air pressure? Yes, it was closing time for them... But if you are putting a customer in a vehicle, shouldn't you make 100% sure that it is safe for the customer with all the maintenance and services performed?
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