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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I drove in from out of town to the College St location to try Sugarmoon. I booked my first appointment for sugaring and based on the reviews made my appointment with Cailey. Cailey was absolutely amazing. I was nervous with this experience as I have done waxing and found it painful and was terrified that sugaring would be the same. The experience was not pain free but Cailey definitely made it a lot easier. She was so nice, kept the conversation going, explained exactly what to expect and how to take care of the areas I had sugared afterwards. She made me feel way more at ease then I ever have with these types of appointments. She was professional and had excellent customer service. I loved the fact that she asked me to look to see if I saw any spots missing and if I was happy with the shape, etc. (I have never had anyone ask me that before and have gone home after and seen missed spots or uneven lines). I had my appointment back on April 18th, 2013 and am still waiting to see regrowth (big bonus!). The only thing that has kept me from giving this a 5 star rating is that when I originally booked my appointment online I made my appointment for 12pm. I received a call a week prior from Sugarmoon asking if I could come 10 mins earlier and I advised I couldn't as I had another appointment booked prior to the one at Sugarmoon. Then a day or two before I received a call reminding me of my appointment at 12:10pm. When I went to my appointment I had mentioned that I swear I made the original appointment online for 12pm and the receptionist said she didn't know what happened and apologized. I told her someone called asking if I could come at 11:50am instead of 12pm and advised I couldn't and then somehow my appointment was bumped to 12:10pm. I was busy and didn't have a chance to go back to my original confirmation email as I was leaving for a trip the next day but when I recently got back from my vacation I did look and saw that when I made my original appointment it was for 12pm and not 12:10pm. That irked me a little bit for the simple fact that I felt that because I couldn't change my schedule to 11:50am as they had asked me to that they decided to bump my appointment to 12:10pm to accommodate themselves even though my original online appointment was for 12pm. In future, I hope when making appointments that this does not happen again. Other than that my experience with Sugarmoon was great!
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