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  • I am so mixed on my feelings for this resort. It is a great location. Beautiful property, the design of the hotel and grounds are great. The rooms are spacious, luxurious bathrooms, extra comfy beds and really wonderful decor throughout. However the service is disappointing to be kind. Let's begin with check in. A very kind friendly valet met me at my car and offered me a bottle of water and gave me directions to where I needed to go to check in. The reception area in this hotel is smaller than most and not clearly marked so I went to the desk that had a person at it and asked if that was where I check in and the woman seemed totally perplexed by my question. Finally a man next to her offered to help me and sure enough it was the check in. Why on earth was that interpreted as a trick question??? I went to the bar in the main restaurant to get a drink and they were not busy but the wait to order a glass of wine was very long. The menus for the restaurants were incredibly plain and boring yet overpriced. Luckily I knew that BLT Steak was a block away at the Camelback Inn and was able to have a wonderful meal there, barely leaving the property. Later on I my boyfriend wanted to open a bottle of wine he had brought with him and we could not find a corkscrew in our room. I called to ask them to send one and it took about 2 hours, not exaggerating. The pools stay open all night which is awesome but the pool bar closes really early. However the bartender in the main restaurant was kind enough to sell us a bottle of wine after they closed and pour it into plastic cups so we could drink it at the pool. The shop is a great hotel shop and the little store/ coffee shop was perfect for the morning. I really love the accommodations, location and decor as well as the architecture of this hotel but the service is terrible. I took the time to write them on a survey they sent me of my disappointments and they responded with an apology but most hotels would have given me a comp night to prove themselves or offered me a discount to return and Montelucia did nothing to try to earn my return stay. That was disappointing. I would say in season this place is worth a try as long as you are willing to leave the resort for meals and such but off season I would definitely recommend other hotels in Paradise Valley over this one because there is nothing relaxing about a resort with terrible service and that doesn't strive to meet if not exceed it's guests expectations. However because the rooms are awesome and the motif great I would say its worth a stay as long as you are willing to leave the property.
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